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Peter Steckel Joins the Team
In March 2011, we were delighted to welcome Peter Steckel to the Claviga team.
Peter is a seasoned international business developer, who comes to us after thirteen years in the information business, working for organisations such as Reed, Thomson and Microsoft. Peter started his career in Australia, New Zealand and Belgium working as a wool trader. Following Claviga’s successful expansion into new markets, Peter continues to strengthen our reach into new areas and further explore new possibilities for Claviga’s training and consulting services.
Of German/American extraction, Peter has lived in the UK for the last seventeen years. He loves to travel and is a keen musician in his spare time. He claims to be able to play almost any instrument – with the exception of the bagpipes!
Peter says “I have always been interested in learning and development and am passionate about superior customer service and fostering an organised and skilful approach towards clients. It’s Claviga’s practice to be a longstanding and trustworthy business partner, not ‘just another supplier’. I believe that Claviga’s products and global approach are unique.”
Tough Times Require Deliberate Culture – by Gene Ference, Ph.D
The lingering recession necessitates a relentless approach to squeezing every bit of efficiency out of your operation. According to Gene Ference, President of Ference Leadership & Strategy, inspirational leaders must motivate their staff to focus horizontally, across departments, to eke out every possible competitive advantage.
Economists may quibble about whether the worldwide economic downturn has ended, but one thing is certain: times are still tough.
But what your mother told you as a youngster is just as correct in your business life: what doesn’t kill you makes you stronger.
In business-speak, this means that the accelerated change the recession has forced may actually position your operation at the top of the pack when the economy improves. The trick is how to identify and correct any remaining performance gaps now so you can survive to witness better days. Read more.....
We are always on the look-out for inspiring quotations. If you have a favourite, e-mail it to us and see if we can turn it into an amusing cartoon. If you would like to see the others, please visit our website or contact us and ask to subscribe to receive the latest one every month.
Summer 2011
Welcome...
to the latest edition of momentum. The business world is still a challenging environment, and although there are many positive signs to suggest upward trends, there is still a nervousness that there may be more difficult times ahead.
We can all speculate on what will happen next, but we believe it’s better to take a positive approach and make it happen rather waiting for it to happen. As Wayne Dyer said ‘You will see it, if you believe in it’.
With this in mind we have recruited a new member to the team to explore opportunities in markets other than those we have typically operated in. We are really excited that Peter Steckel has joined us and wish him all the best in his career with Claviga.
Some of our current projects have highlighted the challenges of leadership and communication within Global Teams. In this issue of momentum, we have invited Gene Ference, President of Ference Leadership & Strategy to provide further insight into the subject.
Brian Tilley
Chief Executive
Flirting and Customer Service
Flirting can be an integral part of building and keeping a profitable relationship in the business world. Flirting is about building relationships, having fun and making the other person feel comfortable.
On most occasions, flirting with customers and prospects helps smooth the building of a relationship. In professional selling and account management, the nature of your relationship will determine who gets the business – you or your competitor. Who would your customer rather do business with - someone who knows their products but is no fun, or someone who knows their products and puts the customer at ease quickly?
According to the Edinburgh Chamber of Commerce, flirting should be encouraged at work. The art of flirting is all about making others feel good and to do that, you need to feel good too. People engage with people, not products and services. To be interesting to others you have to be interested in them.
Admin. Team Expands
In support of our new initiatives, we have also increased the size of our Administration team. Earlier this year we recruited Clare Denyer who looks after office administration and marketing communications. Clare comes to us with 15 years experience in the training industry.
